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As discussed previously, the role of the warehouse and that of its staff have changed appreciably over the last 10 years. Warehouse staff roles are changing to include more tasks that were once undertaken by staff in administration, inventory control and customer service.

McMahon et al (2007) undertook research into the various logistics functions and found that warehouse supervisors work in the difficult middle. They must understand and often do the work of operators and clerical staff but also perform management tasks. These jobs are complex, calling for frequent decisions and almost constant acti...