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Many workforces have been supplemented with the introduction of staff from abroad. In these circumstances companies need to look at employing bilingual supervisors and contemplate the use of new technology such as voice-directed processes. There is also the added challenge of health and safety, ensuring that foreign staff are able to read and understand instructions.

Another way to attract staff is to be flexible on working hours. This can include shifts that coincide with school hours or with spouses’ work hours, such as twilight shifts. The length of shift can also be varied to coincide with worker preferences. This can also attract student workers. Although a pote...