Taking the Customer Pulse
Links can be placed in a calendar / message board and shared with micro-teams to discuss openly and build conversations, based on recommended learning.
After reading this Pulse section: <https://www.safaribooksonline.com/library/view/unselling-the-new/9781118943021/c09.xhtml>
A great video to watch next on Emotional Intelligence is:
Share this highlighthttp://www.safaribooksonline.com/a/unselling-the-new/3041897/