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  • sonia@safaribooksonline.com thinks this is interesting:

Taking the Customer Pulse

From

Cover of UnSelling: The New Customer Experience

Note

Links can be placed in a calendar / message board and shared with micro-teams to discuss openly and build conversations, based on recommended learning.

After reading this Pulse section: <https://www.safaribooksonline.com/library/view/unselling-the-new/9781118943021/c09.xhtml>

A great video to watch next on Emotional Intelligence is:

<https://www.safaribooksonline.com/library/view/social-intelligence-and/32562HBRHV1180/part00.html?autoStart=True>