1. It doesn’t work very well. The underlying thinking with the list approach appears to be that the more action items we have, the more the process will be improved. The longer the lists of action items and the more improvement projects under way, the more we feel like something positive is happening. In many cases, however, the opposite is true. There may appear to be a lot of motion, but there is little progress.
Once you finish Part III of this book you will be able to see that the list approach is an unscientific and ineffective method for process improvement. It is in actuality a scattershot approach: multiple action items are ...
- Chapter 2 How Are We Approaching Process Improvement?
- from Toyota Kata: Managing People for Improvement, Adaptiveness and Superior Results
- Publisher: McGraw-Hill
- Released: September 2009
in operations we have a lot of changes in process all the time. Maybe this is not as effective as we think.
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