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How good are you? How skilled are you at communicating in a way that is tough-minded—giving clear instructions, setting the pace, raising the bar, and holding people accountable? How good are you at communicating in a way that is tender-hearted—engaging people, understanding all sides, anticipating how your decisions impact others, and coaching others? You want to hone your skills so that whatever style is called for in the moment (directive or supportive, resolute or responsive), you can use it skillfully.

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Cover of TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments

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Not so confident - comes through perghaps