For years, many organizations have struggled with a fundamental disconnect between two general groups of employees: technical (IT) and functional folks representing different lines of business (LOBs). This concept is widely known as the IT/business divide. Many IT projects have failed because of this chasm, and I have seen this dysfunction in action more than a few times. At a fundamental level, each group speaks a different language and believes that it has to meet different objectives. In the end, much often gets lost in translation, and new systems and applications fail to live up to their promise.
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