But too much emphasis on process can be a distraction that takes your energy and attention away from relationships, which are more important—particularly when UX is still trying to establish itself in an organization and as a field. You can have all the processes in the world, but if people don't participate or support them, they're a fruitless exercise. And processes may need to change—often right in the middle of them—but principles can keep the work anchored
(SRB) Po meni, ovo je stav koji nedvosmisleno govori o tome sta je najbitnije u organizaciji. Bez preuvelicavanja.
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