Every day we deal with metrics even though we do not always think of them as such. How quickly did you get out of the house this morning, and how does that time compare to last week’s? How has your golf handicap changed over time? How many pounds have you lost or gained over the past year? How does your performance rating compare to last year’s?
Some people say, “If you can’t meas...
- Chapter 7: Step 7: Create Internal Controls, Tools, and Metrics: Making It Real
- from The Power of Business Process Improvement
- Publisher: AMACOM
- Released: February 2010
Benchmarks and performance measures shape your organization’s perception of what’s important and what needs to get done. If you select inappropriate metrics, your team may focus on the wrong things. Discover how to create performance metrics that align people’s efforts.
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