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CHAPTER 1
The Roadmap

Learning How to Navigate

Have you ever had a problem that you know little or nothing about land on your desk at work? Does the problem make you feel overwhelmed and uncertain as to where to begin? Challenges like this usually occur when you already have a full workload, unrealistic deadlines, and limited resources. What can you do when you feel lost, like Hansel or Gretel trying to find your way out of the forest?

Learning to navigate through unfamiliar territory goes a long way toward easing the burden and can help you feel comfortable dealing with t...

From

Cover of The Power of Business Process Improvement

Note

Processes define how work gets done. They need to be clearly defined, well understood, and as efficient as possible in order for you to meet your organization’s goals. This lesson introduces you to business process improvement (BPI), a systematic way of analyzing and improving your business processes so your organization or department can remain competitive and efficient.