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Every day we deal with metrics even though we do not always think of them as such. How quickly did you get out of the house this morning, and how does that time compare to last week’s? How has your golf handicap changed over time? How many pounds have you lost or gained over the past year? How does your performance rating compare to last year’s?


Figure 7-13 Summary Binder Tabs

Some people say, “If you can’t meas...


Benchmarks and performance measures shape your organization’s perception on what’s important and what needs to get done. If you select inappropriate metrics, your team won’t focus on the right priorities. Learn an approach to creating useful performance metrics.