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Reduce Cycle Time

Kendall Smith wanted to reduce the cycle time required to develop new training by 50 percent. It normally took his training department six months to design and develop a new course, but Kendall wanted to reduce the development time to 90 days because of the upcoming bank merger.

Chapter 5 defined cycle time as the overall time it takes to complete an entire process—from the first step to the last, including waiting or elapsed time. Clients and customers care about cycle time because they feel it; they recognize how long it takes to receive the result. The ...


You may already be familiar with the concept of cycle time if you read the Lesson “Estimate Process Time” in the topic “Analyzing a Process.” In the following selection, discover why reducing cycle time is so desirable to an organization and its customers. Also learn how to identify which activities have long cycle times and how to reduce those times.