Wendy Chan, manager of the workforce analysis group for a software company, has responsibility for running the company’s monthly head count reports to track turnover and other employee-related statistics. Departments on the operational side of the business also track their own head counts, instead of relying on Wendy’s data, so that they have the information available to conduct additional analysis.
- Chapter 6: Step 6: Apply Improvement Techniques: Challenging Everything
- from The Power of Business Process Improvement
- Publisher: AMACOM
- Released: February 2010
Duplication often occurs when multiple groups are involved in a business process and each maintains their own data-collection activities. Learn why such redundancy occurs, how redundant activities interfere with process efficiency, and what to look for in order to improve your process by eliminating duplication.
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