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image First, after each process mapping meeting, convert your hand drawing into a formal document using a software application like Microsoft Visio. If the project team does not finish drawing the process map in one meeting, document the work done to date so that the team members start the next meeting with a precise picture of where they left off. It helps to use an electronic dry-erase board so that you end a meeting with a copy of the project team’s work. If not, copy the drawing on paper before leaving the meeting room. Another alternative that works well, if you have the available re...

Note

If you are leading a process improvement team that is analyzing a complex process, it’s likely that process mapping will span a number of meetings. You’ll need to lead discussions that help the project team develop a process map, document the team’s mapping work, and organize materials for subsequent meetings. The following selection illustrates how you might facilitate team process mapping meetings and manage meeting logistics.