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Process Map Overview

A process map is a visual representation of a series of connected activities that, when strung together, deliver a meaningful outcome to the client/customer. To lead into the mechanics of building a process map, let me start by sharing a simple example.

Figure 4-1 shows the basic components of a process map. Each rectangle in Figure 4-1 represents an activity in a process that adds value to the next step in the process.

Each activity consists of a series of tasks, and each activi...

Note

Process mapping is the most common method for defining a process. Learn how to draw a process map, including understanding the process map’s basic components, symbols, and language for defining process activities.