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Eliminate Bureaucracy

Tamara Chase, a buyer who specializes in purchasing merchandise for the home and garden line of a nationwide retailer, became frustrated when time after time her orders were not filled in a timely manner. Tamara works under pressure because of the competitive nature of her market, and she did not like having to wrestle with an internal process that negatively affected her ability to bring product into her stores.

The order processing cycle time, overburdened with multiple layers of approvals, seemed to be getting longer and longer. Tamara needed approval before she submitted an order to her central pur...


This lesson is the first of seven lessons about using seven powerful process improvement techniques. In this lesson, you’ll learn why it can be so challenging to identify and eliminate unnecessary bureaucracy. Also review the questions you can ask your project team as you work to eliminate bureaucracy.