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Bill Gates wrote in his book Business @ the Speed of Thought: Succeeding in the Digital Economy (Business Plus, 2000) that “A rule of thumb is that a lousy process will consume ten times as many hours as the work itself requires.” We have all seen bureaucracy and red tape continually added to a business process. Bureaucracy happens not all at once, but incrementally over time. A business process can easily become bloated, leading to an ineffective, inefficient, and inflexible process.

Improving business processes enables you to stay competitive and to increase your responsiveness to your customers, the productivity of your employees doing the work, and your compa...


Cover of The Power of Business Process Improvement


This selection sets the stage for learning about process improvement by defining the meaning and importance of business process improvement.