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  • Aaron River thinks this is interesting:

She laughs humorlessly. “That’s what I’ve been trying to tell you. John rarely goes through our change process. Nor do most people, for that matter. It’s like the Wild West out here. We’re mostly shooting from the hip.” She says defensively. “We need more process around here and better support from the top, including IT process tooling and training. Everyone thinks that the real way to get work done is to just do it. That makes my job nearly impossible.”


Cover of The Phoenix Project


That's why you have fast track types