When management wants to assess the effectiveness or efficiency of a process, there needs to be some way of measuring the process. Depending on the process, there can be several ways you can measure such things as scope, quality, quantity, and general efficiency. When you are considering the measurement of a process, there has to be a monitoring system in place to gather information. In the process of monitoring and measuring, there are certain steps that need to be considered:
1. Review what the original intent of the process was (scope, quality, quantity).
- 3. Fix the Processes
- from The Operations Manager’s Toolbox: Using the Best Project Management Techniques to Improve Processes and Maximize Efficiency
- Publisher: Pearson Business
- Released: December 2012
You can only improve what you can measure. Learn what to measure and how to measure it.
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