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Staffing a Process

Now that you have evaluated the process steps; properly documented, reviewed, and tested the process improvements; and are convinced that you have the best possible design, you have to look at the resources you have in place to perform these processes. Although you have a great process in place, even the best process isn’t going to be effective if you don’t have the correct people performing the process. Not everyone can do every process efficiently. You have to consider the skill set of the people you’ve chosen for a process and match that skill set with what’s required in order to perform the process effectively.


A key to successfully implementing a process is having the right resources in place. What knowledge and skills do those involved need? How many individuals are required to ensure that the process runs smoothly? How will those individuals be trained? You will learn the answers to these questions so you can ensure that processes are implemented efficiently.