When your nonverbal messages conflict with your verbal messages, the people you are talking to become confused. Mixed signals have a negative effect on performance and make it almost impossible to build relationships of trust. This is true whether you are the chief executive officer, a department head, a team leader, or a first-line supervisor.
- Chapter 10: Selling Your Message without Saying a Word
- from The Nonverbal Advantage
- Publisher: Berrett-Koehler Publishers
- Released: May 2008
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