In business first impressions are crucial. Once someone mentally labels you as likable or unlikable, everything else you do will be viewed through that filter. If someone likes you, she’ll look for the best in you. If she doesn’t like you or mistrusts you, she’ll suspect devious motives in all your actions.
- Chapter 10: Selling Your Message without Saying a Word
- from The Nonverbal Advantage
- Publisher: Berrett-Koehler Publishers
- Released: May 2008
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