Maintain your self-control, use silence, and manage discomfort
This competitive behavior might be regarded as unacceptable in many relationships, but when you are trying to move the other person’s position, self-control and silence are the most powerful of behaviors to conduct.
- Chapter 5 The Fourteen Behaviors that Make the Difference
- from The Negotiation Book
- Publisher: John Wiley & Sons
- Released: December 2015
Actually I have personal cases when maintaining silence worked perfectly to my advantage.
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