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From

Cover of The Leadership Book, 2nd Edition

Note

Process. Procedure. Are there two words more likely to induce eye-rolling and snoring sounds from most of your team? But, as Mark Anderson points out, it is at the heart of what helps even the most agile of start-ups succeed. You need to be prepared to invest time in understanding, challenging, refining, and enforcing process. Take note of the Leader's Checklist Anderson provides at the end of this section and work through it yourself.