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DESIGNING A SUCCESSFUL MATRIX FOR VIRTUAL COLLABORATION

For many organizations, a matrix will be the right solution to the challenge of maintaining close and responsive customer contact in multiple locations while drawing on the resources and platforms of a larger organization. The design of an effective matrix is dependent on the leader's ability to align the organization's components—structure, processes, metrics, and people practices—around a clearly defined strategy (Galbraith, Downey, & Kates, 2002). Those who can do that will find it is worthwhile.

From

Cover of The Handbook of High Performance Virtual Teams: A Toolkit for Collaborating Across Boundaries

Note

The principles and tools for success in a matrix organization are really not all that different from those used to succeed in any organization. The added challenge of virtual teams and a global presence, however, accentuate the need for collaboration, teamwork, and joint accountability. Explore the nine matrix organization design principles presented in this lesson.