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Cover of The First-Time Manager’s Guide to Team Building


This next selection starts with an intriguing heading: "Welcome Conflict." Really? Well, yes, in a way, and to a point. Creative tension and personal friction can be a good sign: It shows people care, for a start. If no one has a difference of opinion, there's a risk that collectively you're not pushing hard enough.

This next selection looks at five possible responses to conflict: from ignoring it completely to steamrolling over it and forcing your way through. Surprisingly, Topchick argues that actually there is a time and a place for each response: The trick is knowing when that time and place is.