- 14. Team-Spirit Key #3: A Supportive and Knowledgeable Manager/Leader
- from The First-Time Manager’s Guide to Team Building
- Publisher: AMACOM
- Released: June 2007
Although the book that this content is drawn from is called The First Time Manager's Guide to Team Building, its lessons apply to any leader at any level. Topchik offers four simple but powerful pieces of advice: Say "We" instead of "I"; really listen actively; get feedback; and beware of the incongruent message. He then concludes with some useful advice on building trust.
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