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The Importance of Managing Change

Once there was a time when you could experience change and then return to a period of relative stability. In that era, as things settled down, you could thoughtfully plan and get ready for another change. Kurt Lewin described these phases as unfreezing, changing, and refreezing. The reality today is that there is no refreezing. There’s no rest and no getting ready.

In the midst of this chaos, it’s hard for people to maintain perspective. The situation reminds us of the story about the little girl who comes home from school one day and asks her mother (although today it certainly could be her father), “Why does Daddy work so late every night?” The m...


Cover of The Essential Ken Blanchard Collection


While change can seem daunting, by knowing what to expect—and how to avoid potential pitfalls—you can help your team through the inevitable ups and downs of the process. You can also adopt a leadership style that is appropriate for the challenge at hand.