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Leaning Into Criticism

HOW WOULD YOU LIKE TO LEARN an incredibly powerful technique that will stop most angry people in their tracks? It is proven, effective, and has good research behind it. And yet you probably never use it. Why? Because for most people, it feels like bungee jumping off a steep cliff. But once you take that leap, everything will change.

This technique is deceptively simple: Lean into what someone else is saying, and embrace that person’s criticism—with gusto—every time he or she speaks. In other words, when flames are coming at you, walk right into them and crank the heat up even higher.

From

Cover of The Customer Service Survival Kit

Note

Leaning Into Criticism

HOW WOULD YOU LIKE TO LEARN an incredibly powerful technique that will stop most angry people in their tracks? It is proven, effective, and has good research behind it. And yet you probably never use it. Why? Because for most people, it feels like bungee jumping off a steep cliff. But once you take that leap, everything will change.