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Answering the Telephone Brilliantly

“Telephone, n. An invention of the devil which abrogates some of the advantages of making a disagreeable person keep his distance.”

–Ambrose Bierce

In this part:

image How to prepare yourself to answer the phone, and assess your phone answering skills

image

From

Cover of Telephone Skills that Satisfy Customers: Unleash the Full Potential of the Telephone

Note

Answering the Phone - L05 How to prepare yourself to answer the phone, and assess your phone answering skills

image The skills required to answer the phone effectively and professionally