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  • Alec Henninger thinks this is interesting:

important that you have some sort of process in place for processing and triaging bugs to encourage people to file and fix important bugs in a timely manner. If your bug tracker is neglected and not prioritized, people will stop filing bugs and begin shouting complaints into the void; and when your team eventually digs into the bug tracker, more than likely they will be fixing unimportant bugs and ignoring important ones.

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We need to improve this process. There are too many buckets, many things "get lost" in the ether. Rally is also cumbersome and discouraging to use.