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Phase IV: Activity 3: Install In-Process Measurement Systems

The carpenter’s rule is measure twice, cut once.

Before you can design a measurement system, you need to define requirements. Each activity on the final flowchart should be analyzed to define what the customer requirements are and how compliance to these requirements can be effectively evaluated. You will note that up to this point the measurement system focused on the total process. Now the task is to develop measurements and controls for each major activity within the process. (See Figure 6.3.)


Cover of Streamlined Process Improvement


To assure that the process improvements are taking hold and will be sustained in the future, it’s vital to set up systems that measure process performance and provide those involved in the process with feedback on their individual and group performance. In this selection review the elements of effective measurement and feedback systems.