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"But what about delivering what works? Rarely addressed is the need for quality and consistency of a program's performance, not to mention the painstaking, repetitious internal processes required to produce outstanding results–in a word, "operations."

Disciplined management, rigorous analysis of performance data, accounting for true costs, relentless efforts to improve processes and programs, the hiring and development of great people—these are essential to ensuring that what is promised in theory is realized in practice. but simply don't seem to get due attention or respect."