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  • Bill Levien thinks this is interesting:

The people who ran this site had ticked me off. I bought some computer hardware from them, and they took forever to ship it to me. On top of that, when the stuff finally arrived, it was damaged. I called their support line and asked for a return or an exchange, but they said that they wouldn’t take the card back because it was a closeout. Their site didn’t say that the card was a closeout! I told the support drones that, but they wouldn’t listen. They said, “policy is policy,” and “didn’t you read the fine print?” Well, if they’re going to take that position. ... Look, they were okay guys on the whole. They just needed a bit of a lesson. That’s all.So, there I was, the day after Christmas, with nothing to do. The family gathering was ove...


Cover of Stealing the Network: The Complete Series Collector's Edition, Final Chapter, and DVD


Data breach preventable by good customer Service?