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Skill: Ask the Right Questions

An important analysis skill is developing good questions. A business analysis professional should always be thinking of more questions to which an answer is needed. For initial meetings and interviews with stakeholders, use broad questions and elicit answers that describe an overall view. Subsequent elicitation sessions will require more detailed, clarifying questions. When an analyst listens to an answer, he or she first hears the message, then determines if the answer is complete, and asks follow-up questions. When stakeholders tell you how they perform a task like accepting a customer order, follow-up questions include things like:


Cover of Seven Steps to Mastering Business Analysis


Question Management