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  • Morgen Kimbrell thinks this is interesting:

Tops are burdened by what feels like unmanageable complexity;
Bottoms are oppressed by what they see as distant and uncaring Tops;
Middles are torn and confused between the conflicting demands and priorities coming at them from Tops and Bottoms;
Customers feel done-to by nonresponsive delivery systems.


Cover of Seeing Systems, 2nd Edition


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