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  • David Santamaria Lago thinks this is interesting:

Systems built for QA often require so much ongoing expense, in the form of operations cost, downtime, and software maintenance, that they never reach profitability, let alone net positive cash for the business (reached only after the profits generated by the system pay back the costs incurred in building it.) These systems exhibit low availability, direct losses in missed revenue, and indirect losses through damage to the brand.


Cover of Release It!, 2nd Edition