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Why Do We Care About Processes?

We cannot say why we care about processes without first defining what a process is. A process is the set of activities (repeated steps or tasks) that accomplishes some business function. In a perfect world, a process consists of the following components (as illustrated in Figure 1.1):

  • input—that is, data, information, or materials that are used in the process
  • the process steps to transform or otherwise manipulate the input
  • some output—that is, a good or service that results from the process
  • feedback in the form of monitoring ...


Cover of Process Mapping and Management


Before you can improve processes, you have to understand what they are. This selection uses a simple graphic model to illustrate the components that make up a process.