Why Do We Care About Processes?
We cannot say why we care about processes without first defining what a process is. A process is the set of activities (repeated steps or tasks) that accomplishes some business function. In a perfect world, a process consists of the following components (as illustrated in Figure 1.1):
- input—that is, data, information, or materials that are used in the process
- the process steps to transform or otherwise manipulate the input
- some output—that is, a good or service that results from the process
- feedback in the form of monitoring ...
What is a Process? Before you can begin to improve processes, you have to understand what a process is. This selection defines "process" with a simple graphic model."
Share this highlighthttp://www.safaribooksonline.com/a/process-mapping-and/121027/