We are all well aware of the ways in which our intention to communicate can be blocked or the message distorted. You have probably experienced the distortion which occurs in ‘Chinese whispers’, where a sentence whispered from person to person becomes barely recognisable by the time it reaches the last person. This distortion occurs many times at work. The nature of organisational life and our own enthusiasm to leap to conclusions based on a few scraps of information means that this is normal. However, if we look at the way in which the communication process operates, we may be able to effect a few improvements or ...
Communication can be hindered or blocked in many ways resulting in miscommunication, which can take a heavy toll on individuals and organizations. This lesson will help you understand how the communication process operates, the barriers that might hinder it and possible solutions for keeping your communications clear and effective.
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