Given the importance of communication to organisations, it is perhaps not surprising that a large number of writers have discussed the subject. In particular, some writers have provided models of the communication process which may help you to develop your understanding of your interactions with other people and will therefore be relevant to other topics in this book. This section describes some of the more important models and suggests some ways in which they may be useful in your work.
Return to sender? – Coding and decoding
When discussing such an important and complex topic as communications, it can be helpful to review models of the process. This lesson presents several communications process models and discusses how you might use them in your day-to-day work.
Share this highlighthttp://www.safaribooksonline.com/a/positive-working-relationships/96244/