Jason, Sam, and Kate are web programmers working for the Department of Revenue in the State of Bliss. Ron, their manager, approaches them one day with an idea.
“Team, business unit managers think it would be a great idea to offer taxpayers the ability to file their income tax returns over the telephone. We already offer them the ability to file on the Internet, thanks to all your efforts on that project last year. It has been a fabulous success. No other state has had the success that Bliss has had with our Internet system.”
“Kate, I know you’ve had previous experience with IVR technology, but I’m not sure about you g...
- Chapter 2: Creating the Project Charter
- from PMP: Project Management Professional Exam Study Guide, 7th Edition
- Publisher: Sybex
- Released: July 2013
The Interactive Voice Response (IVR) Tax-Filing System (Real World Scenario)
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