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When organizations think about how they are doing, the emphasis is often on past performance. Leaders tend to focus on the past as they review financial performance, customer feedback, goal accomplishment, and so forth. As a change leader, you must look at the future and evaluate what you need to do to be more successful going forward.

One way for you to take a proactive approach to managing change is to think about the life cycles of organizations and ask yourself the following questions:

• Where are we as a team or department?

• What can we do to take our performance to the next level?

• W...


Cover of Planning and Managing Change


Past is not precedent: the key to ongoing success is not to focus on what you have done but to figure out what you need to do next. When you evaluate your team’s strengths and challenges, you get a picture of what can and should change—and take important steps toward achieving higher performance in your organization.