hicham Balamane thinks this is interesting: Self-awareness—ability to understand your own moods and emotions Self-regulation—ability to think before acting and to control bad impulses Motivation—ability to work hard and persevere Empathy—ability to understand the emotions of others Social skill—ability to gain rapport with others and build good relationship From 1 Introducing Organizational Behavior from Organizational Behavior, 12th Edition by James G. Hunt, Mary Uhl-Bien, Richard N. Osborn, John R. Schermerhorn, Jr. Publisher: John Wiley & Sons Released: November 2011 Note emotional intelligence Share this highlight http://www.safaribooksonline.com/a/organizational-behavior-12th/71817/ Twitter Facebook Google Plus Email Get Instant Access Now Start a Free Trial Have an account? Sign in. Minimise Unlock the rest of Organizational Behavior, 12th Edition and 30,000 other books and videos By clicking this box, you confirm that you have read and agree to the terms and conditions of our Membership Agreement, and you understand that when your trial period ends, you will be required to provide billing information if you wish to continue using the service. Unlock the rest of this book Start a Free 10-Day Trial loading Learn about Safari for Business Have an account? Sign in.