Understanding the Oracle Support model
No matter how we might try to solve every problem on our own, DBAs sometimes still have to ask for help. Certain Oracle errors, such as the dreaded
ORA-0600 error, can be extremely difficult to solve without the intervention of Oracle Support services. Fortunately, Oracle provides an extremely useful website, My Oracle Support (formerly called Metalink), which can be found at https://support.oracle.com.
- Understanding the Oracle Support model
- from OCA Oracle Database 11g: Database Administration I: A Real-World Certification Guide
- Publisher: Packt Publishing
- Released: February 2013
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