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  • anna williams thinks this is interesting:

Since the use of a time-keeping application is not a one-time event, but happens with some degree of frequency, learnability is very important. A key factor is how much time and effort are required to become proficient using the time-keeping application. Yes, there may be some initial obstacles when first using the application, but what really matters is “getting up to speed.” It’s quite common in usability studies to only look at a participant’s initial exposure to something, but sometimes it’s more important to look at the amount of effort needed to become proficient.


Cover of Measuring the User Experience, 2nd Edition


DAWSON REPORT - true for dawson as would be a repeat user