Informational measurement must be careful not to affect behavior, because the information conveyed by measures is likely to be most representative of actual events when people being measured behave as if the measurement system did not exist
- Chapter Three. The Intended Uses of Measurement in Organizations
- from Measuring and Managing Performance in Organizations
- Publisher: Addison-Wesley Professional
- Released: July 2013
E.g. Story points in agile development process.
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