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When conflict strikes

Realistically we must accept that groups of people do not always work amicably together. Sometimes there is friction. This can be constructive; it can prompt argument – discussion – and the process of ideas and counter ideas being thrown to and fro can result in useful outcomes, perhaps action and positive changes that would not have occurred otherwise.

But situations occur, especially when change is in the offing, where conflict overpowers sensible dialogue and argument. Sometimes negative feelings and emotion take over and the ou...

From

Cover of Managing Change

Note

Even on the best-managed teams, conflict is inevitable from time to time. By taking an active role, you can help people move past the disagreement and focus on accomplishing your shared goals.