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1. Who should be informed (and maybe who should not)

Given the problem of people feeling alienated by being ‘kept in the dark’ as they would see it, you perhaps need to resolve to communicate with everyone in any way involved. This should include anyone who has any role in what will follow (even in an intangible sense – for instance asking who might spread positive, negative or inaccurate messages about what is happening). It is better to over-broaden the population with which you communicate than risk people feeling left out. Perhaps it helps to start from the other end in your assessment and ask who definitely has no inter...


Cover of Managing Change


Whether a change will be perceived as positive or negative, you need to decide who needs to know about it, what you need to tell them, when to make the announcement, and how to do it.