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From

Cover of Manager’s Guide to Navigating Change

Note

As Stephen Rock points out in this selection, you don't need to be a psychologist to lead change well, but it does help if you understand how people react to change. The best-known model of reaction to change is Elisabeth Kubler-Ross's Five Stages of Grief.

Kubler-Ross formulated this model to explain how terminal patients dealt with their diagnosis, but the model has been applied to corporate change and appears in just about every book on the subject. This selection offers one of the best explanations of the model and how it can help you understand what is going on in the middle of a change process.

One of the most important points in that selection is made toward the end. In most organizations different people...