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Cover of Manager’s Guide to Virtual Teams


Team charters play an important role in building any team, but in the context of a virtual team, they assume an even greater importance. When teams are in the same space, spending time physically together, they should solve minor issues before they become major issues. Small problems are harder to spot from a distance--you rarely get the chance to identify them before they grow up to be big and scary, so you'd better do what you can to make sure they don't arise in the first place. A good team charter is the first step in doing this.

The second step is defining roles, and everything that holds true for traditional teams holds true for virtual teams--only more so. Everybody needs to know what their role is and what every...